Pambra · Support
How can we help?
For sign-in and account questions, your restaurant manager can usually sort it out on the spot. For anything else, contact us.
support@pambra.com
When you write
Tell us your name, your role, the phone or tablet you use, what you were doing, and send a screenshot of any message.
Common questions
Getting started
How do I get an account?
Your restaurant’s administrator creates it for you and gives you your email and a password. There is no public sign-up: the app is for our staff only. Your role (waiter, kitchen, cashier, supervisor or manager) decides which screens you see.
I forgot my password.
Ask your administrator to reset it. They will give you a new password; you will be signed out on your other devices, so sign in again with the new one.
The app says my account has no access.
Your account has been deactivated or has no role yet. Ask your administrator to activate it.
Phones and connection
I lost my phone.
Tell your manager or administrator straight away. They can sign you out of every device at once. Your password keeps working, so you can sign in on a new phone.
The app can’t reach the server.
Check the phone’s Wi-Fi or mobile data and try again. An order you were sending is kept on the phone and sent again when the connection returns — don’t type it in a second time. If it keeps happening, contact us.
It says a feature “isn’t available on the server yet”.
The app is newer than our server. Nothing you did is wrong; let us know and we will update the server.
Orders and the kitchen
Did my order go through twice?
No. Every order carries its own code, so sending it again after a dropped connection never creates a second order. Open the table to see exactly what was sent.
A dish is missing from the menu.
It has been marked sold out for now. A cashier or manager can put it back when it is available again.
The kitchen tablet shows the wrong dishes.
Check the station chosen in the board’s menu — a tablet set to “Grill” shows only grill dishes. Choose “All stations” to see everything.
I can’t remove a dish from an order.
A dish can be removed only before the kitchen starts it. After that, ask the cashier, who can adjust the bill.
Bills and accounts
It says “Your account can’t do this”.
That action belongs to another role — for example, only cashiers take payments and only supervisors approve refunds. Ask your manager.
Where is the receipt?
Once a bill is paid, the receipt opens from the payment screen. It is the same receipt the restaurant prints at the counter.
How do I ask for my personal data, or for it to be deleted?
Contact us using the details on this page. Our privacy policy explains what we keep and for how long.
How we handle personal information is in our privacy policy.